General Terms and Conditions

Last updated: 29 July 2026

§ 1 Scope, contracting parties

(1) These General Terms and Conditions ("GTC") govern access to and use of the website, platform, software, and services of RUBINLAKE GmbH, Bettinastraße 62, D-60325 Frankfurt am Main, Germany ("RUBINLAKE", the "Services"). The contracting parties are RUBINLAKE and the respective customer. The version of these GTC published at the time the contract is concluded applies.

(2) The Services are directed exclusively at entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), i.e. natural or legal persons or partnerships with legal capacity who, when concluding the contract, act in the exercise of their commercial or independent professional activity, as well as legal persons under public law. Contracts with consumers are excluded. By registering, the customer confirms that it is acting as an entrepreneur.

(3) The customer's terms and conditions do not apply and do not become part of the contract even if RUBINLAKE does not separately object to their application. RUBINLAKE's reference to a letter containing or referring to the customer's terms and conditions does not constitute consent.

(4) Where a natural person acts on behalf of an organisation (e.g. a company), that person concludes the contract in the name of that organisation and warrants that they are authorised to represent it. The acting person must be at least 18 years old.

(5) The customer warrants that all information provided during registration and during the term of the contract is true, accurate, and complete, and undertakes to keep it up to date.

(6) Access credentials (username, password) must be kept confidential and must not be passed on to third parties. The customer shall ensure that each user account is used only by the respective authorised person. In the event of loss of access credentials or suspicion of unauthorised use of the account, the customer must inform RUBINLAKE without undue delay and change the password. The customer is responsible for actions taken through its account to the extent it is at fault for them.

§ 2 Conclusion of contract

(1) The contract for a paid subscription is concluded when the customer completes the ordering process on the platform and submits an offer by clicking the order button (e.g. "Order with obligation to pay"), which RUBINLAKE accepts by providing the Service or by order confirmation.

(2) If RUBINLAKE submits an individual offer to the customer, the contract is concluded upon the customer's acceptance of that offer.

(3) The content of the contract is determined by the services described on the website or in the individual offer at the time the contract is concluded, together with these GTC including the usage policies in § 6.

§ 3 Services

(1) RUBINLAKE provides the customer with a platform that delivers automatically compiled data and analyses on markets, companies, and business contacts for the purposes of market and competitive analysis, sales, and recruiting. The customer makes its business decisions on this basis at its own responsibility; the data does not constitute advice.

(2) The Services are offered in different subscription tiers. The respective scope of services — including the usage quotas contained therein (e.g. credits for unlocking records) — results from the service description on the website at the time of ordering. Unused quotas expire at the end of the respective billing period unless stated otherwise in the service description.

(3) After the contract is concluded, the booked Service is available to the customer via login on the platform.

(4) RUBINLAKE may from time to time offer Services free of charge or at a reduced price for trial purposes ("Trial"). The duration and scope of the Trial result from the information on the website at registration. There is no entitlement to free or discounted Services. A Trial converts into a paid subscription only if the customer expressly orders one.

(5) RUBINLAKE provides the Services with the diligence of a prudent businessperson and strives for high availability. Excluded from this are periods of scheduled maintenance, which is carried out outside usual business hours where possible and announced in advance if significant in scope, as well as outages due to circumstances for which RUBINLAKE is not responsible (e.g. force majeure, failures at third parties). A specific availability is owed only if expressly agreed.

(6) RUBINLAKE continuously develops the Services and may change or add features, provided that the contractually agreed scope of services is not thereby materially restricted.

§ 4 Prices, payment, price changes

(1) The remuneration depends on the selected subscription tier and the selected billing period (monthly or annual). All prices are net prices plus applicable statutory VAT. The applicable tax rate is determined during the ordering process based on the billing address and — where provided — the customer's VAT identification number; where the requirements are met, the reverse charge mechanism applies.

(2) The remuneration for the respective billing period is due in advance. Payment processing is carried out via an external payment service provider (Stripe); the payment methods displayed in the ordering process are available. By placing the order, the customer authorises RUBINLAKE or the payment service provider to charge the stored payment method on a recurring basis for the duration of the subscription.

(3) If a debit fails (e.g. due to an expired payment method or insufficient funds), RUBINLAKE may, after an unsuccessful payment request with a reasonable deadline, suspend the customer's access until payment is received. Further statutory rights, in particular to default interest, remain unaffected. Any fees charged by the issuer of the payment method (e.g. foreign transaction fees) shall be borne by the customer.

(4) RUBINLAKE may adjust prices with effect for future billing periods to reflect developments in the overall costs of providing the Services (in particular costs for data acquisition and maintenance, IT infrastructure, personnel, external service providers, energy, and taxes and levies). Price changes will be announced to the customer in text form at least 30 days before they take effect and apply at the earliest from the next billing period. If the price increases, the customer may terminate the contract extraordinarily with effect from the date the increase takes effect, up until that date; the customer will be informed of this in the announcement. In the event of a change in statutory VAT, RUBINLAKE is entitled to adjust gross prices accordingly without a termination right under sentence 3 arising.

§ 5 Term, termination

(1) The subscription has the term selected at the time of ordering (billing period of one month or one year). It renews for a further billing period of the same length unless terminated before the end of the current period.

(2) The customer may terminate the subscription at any time with effect from the end of the current billing period — via the cancellation feature in the customer account or in text form (e.g. by email to contact@rubinlake.com).

(3) The right of both parties to extraordinary termination for good cause remains unaffected. Good cause exists for RUBINLAKE in particular if the customer repeatedly or seriously violates the usage policies (§ 6) or is in default with payment of the remuneration to a more than insignificant extent despite a reminder.

(4) Upon the termination taking effect, access to the Services ends. The customer is responsible for exporting any data it requires (e.g. created lists) before the end of the contract using the platform features provided for this purpose. Statutory claims for surrender and access to information remain unaffected.

§ 6 Usage policies

(1) For the duration of the subscription, the customer receives a simple, non-exclusive, non-transferable, and non-sublicensable right to access the Services and their content and to use them within the contractually agreed scope for its own business purposes. No further rights are granted.

(2) The customer is prohibited from:

a) copying, redistributing, reproducing, recording, systematically extracting (e.g. through scraping, crawling, or comparable automated methods), transmitting, publicly performing, or making publicly available the Services or their content, in whole or in part, unless expressly permitted by contract or law;

b) using the Services to import or copy files or data that the customer is not authorised to use;

c) reverse engineering, decompiling, disassembling, or modifying the Services or parts thereof, or creating derivative works from them, unless mandatorily permitted by law;

d) circumventing technical protection measures of the Services or content, in particular access and quota restrictions;

e) selling, renting, leasing, sublicensing the Services or content, or making them accessible to third parties outside the contractually agreed group of users, including building own or third-party databases or competing offerings from the content;

f) passing on access credentials to third parties or using third parties' access credentials;

g) using the Services for unlawful purposes or in a manner that infringes the rights of third parties (including intellectual property rights, personality rights, and data protection requirements);

h) impersonating another person or organisation or otherwise deceiving as to identity or authorisation;

i) disrupting, impairing, or overloading the operation of the Services (e.g. through malware, denial of service, or abusive automated access).

(3) For each culpable violation of any of the obligations under paragraph 2, RUBINLAKE may demand a reasonable contractual penalty, the amount of which shall be determined by RUBINLAKE at its reasonable discretion and the appropriateness of which may be reviewed by a court at the customer's request in the event of a dispute. A contractual penalty shall be credited against any claim for damages arising from the same violation. Further claims, in particular for injunctive relief and damages, remain unaffected.

(4) In the event of a violation of these usage policies or these GTC — or where there are concrete indications of an imminent violation — RUBINLAKE may, after weighing the customer's legitimate interests, take appropriate measures, in particular temporarily suspend access, restrict individual features, or — in the case of material or repeated violations — permanently suspend the account and terminate the contract extraordinarily. Where possible and reasonable, RUBINLAKE will hear the customer before a suspension or provide reasons for it.

§ 7 Liability

(1) RUBINLAKE is liable without limitation for damages arising from injury to life, body, or health based on an intentional or negligent breach of duty by RUBINLAKE, its legal representatives, or vicarious agents, as well as for other damages based on intent or gross negligence, for claims under the German Product Liability Act, and to the extent of a guarantee assumed by RUBINLAKE.

(2) In the event of a simply negligent breach of a material contractual obligation, RUBINLAKE's liability is limited to the foreseeable damage typical for the contract. Material contractual obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely (cardinal obligations).

(3) In all other respects, RUBINLAKE's liability is excluded.

(4) RUBINLAKE is not liable for damages resulting from a loss of data to the extent that the damage would have been avoided by regular and adequate data backups by the customer; this does not apply in the cases of paragraph 1.

(5) The above limitations of liability also apply in favour of RUBINLAKE's legal representatives, employees, and vicarious agents.

§ 8 Data protection, data processing agreement, customer responsibility

(1) RUBINLAKE processes personal data in accordance with the privacy policy, available at https://rubinlake.com/en/privacy.

(2) To the extent RUBINLAKE processes personal data on behalf of the customer in providing the Services, the parties will conclude a data processing agreement pursuant to Art. 28 GDPR at the customer's request. Requests should be directed to contact@rubinlake.com.

(3) If the customer uses data provided through the Services for its own purposes — in particular through export, contacting, or transfer to its own systems (e.g. CRM systems) — the customer is an independent controller under data protection law for that processing. The customer shall in particular ensure that its outreach complies with applicable data protection and competition law requirements (in particular the GDPR and the German Act against Unfair Competition (UWG)) and shall fulfil the information obligations incumbent on it in this respect.

§ 9 Final provisions

(1) RUBINLAKE may amend these GTC with effect for the future to the extent this is necessary due to changes in the law, case law, or the further development of the Services and does not unreasonably disadvantage the customer. Amendments will be communicated to the customer at least 30 days before they take effect, by email to the address stored in the account or via a notification in the platform. If the customer does not object within 30 days of receipt of the notification, the amended GTC apply from the communicated date; this consequence will be specifically pointed out in the notification. If the customer objects, either party may terminate the contract with effect from the date the amendment takes effect.

(2) Should individual provisions of these GTC be or become invalid in whole or in part, the validity of the remaining provisions remains unaffected. The statutory provision shall apply in place of the invalid provision.

(3) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

(4) The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Frankfurt am Main, provided the customer is a merchant, a legal person under public law, or a special fund under public law, or has no general place of jurisdiction in Germany.

(5) These GTC are provided in several languages. In the event of discrepancies between the language versions, the German version prevails.