Owners and organization admins invite new members themselves. There is no need to contact RUBINLAKE support.
Send an invitation
- Open Account → Users and team (
/account/users). - Click Invite member.
- Enter the email address.
- Choose the role: Member or Organization admin.
- Send the invitation.
The invited person gets an email with a link that lets them set a password and join the organization.
Pending invitations
The Pending invitations section lists everything still open, with email address, role, status, and expiry date. The status is one of four values:
| Status | Meaning |
|---|---|
| Pending | Sent, not yet accepted |
| Accepted | The person has joined the organization |
| Cancelled | Withdrawn by an admin |
| Expired | The link is no longer valid, invite again |
Resend or withdraw
- Resend sends the invitation email again, useful when it landed in spam.
- Cancel invite invalidates the link and frees the seat it was holding.
When no seats are left
A pending invitation already occupies a seat. If every seat in your plan is taken, withdraw an invitation you no longer need or move to a plan with more seats. See Seats in your plan.
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