Your payment method is managed under Account → Plan and billing (/account/billing) in the Payment method section.
Store or change it
- Open Account → Plan and billing.
- Click Manage payment method.
- You are taken to the Stripe billing portal.
- Store or change the payment method there.
RUBINLAKE does not store card details. They live with Stripe, the payment provider.
What the payment method is used for
- The recurring payment for your subscription
- Manual credit top-ups
- Automatic top-ups
Without a stored payment method, automatic top-up cannot fire.
When the portal does not open
The page reports it when the billing portal could not be opened. Try again, and check whether a popup blocker is stopping the redirect. If it persists, contact RUBINLAKE support from the user menu.
Who can do this
Only the billing owner. The section does not appear during the trial.
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